Support

Email is the whole support system. There is no ticket portal, no chatbot, and no account to log into first.

What to include

Anchorframe cannot send us diagnostics — it has no network access, by design — so anything we learn about a problem has to come from you. The fastest path to a real answer:

• Your macOS version and the Anchorframe version, both from Anchorframe → About.
• What you did, what you expected, and what happened instead.
• The file format of the scans involved (TIFF, JPEG, DNG), and roughly how many are in the folder.
• A screenshot, if the problem is something you can see.

Please do not send us your photos unless we ask. We do not want a copy of your library, and in almost every case the metadata description above is enough.

Reporting a privacy or security problem

Use the same address and say so in the subject line. If you believe you have found a way for the app to send data off your Mac, that contradicts the privacy policy and we want to know before anyone else does.

Common questions

Will it modify my photo library?

No. Photo library access is read-only. Anchorframe writes metadata only into the scan files you explicitly opened.

Can I use it without granting photo library access?

Yes. The app ships with sample rolls you can work on immediately.

What happens to my data if I delete the app?

Everything the app cached goes with it. Your scans and your photo library are untouched, because the app never held the only copy of anything.